Privacy Policy

Neu-Concept Technical Solutions, LLC

Effective date: September 6, 2026

Neu-Concept Technical Solutions, LLC ("Neu-Concept," "we," "us") respects your privacy. This policy explains what information we collect through our website and in the course of providing IT services, how we use it, and the choices you have. It is written in plain language on purpose.

Information we collect

Information you give us. When you contact us through our website, by email, by phone, or by text message, or when you become a client, you may provide your name, business name, email address, phone number, mailing address, and details about your technology needs or support requests.

Information collected automatically. Like most websites, ours may collect basic technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This may be collected through cookies or similar technologies provided by our website platform. You can control cookies through your browser settings.

Client service information. When we provide IT services, we may have access to information on your systems as necessary to perform the work you have engaged us to do. We treat that information as confidential and use it only to deliver the services.

How we use information

We use the information we collect to:

  • Respond to your inquiries and support requests

  • Schedule, perform, and follow up on services

  • Communicate with you about your account and the work we are doing for you

  • Send invoices and process payments

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal information.

Text messaging (SMS)

Neu-Concept uses text messaging to communicate with existing clients about service scheduling, support requests, technician arrival, and follow-up after service. You may receive text messages from us if you have provided your mobile number for this purpose, agreed verbally or in writing to receive service-related texts, or initiated a text conversation with us.

We do not share or sell customer mobile phone numbers or text-messaging opt-in information with third parties or affiliates for marketing or promotional purposes.

Message frequency varies depending on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us using the information at the bottom of this page.

How we share information

We do not sell, rent, or trade your personal information. We share information only in these limited situations:

  • Service providers. We use third-party providers to operate our business, such as our website host, email provider, phone and messaging system, and invoicing software. These providers may process your information on our behalf and only for the purpose of providing their service to us.

  • Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Neu-Concept, our clients, or others.

  • Business transfer. If Neu-Concept is ever sold or merged, client information may be transferred as part of that transaction, subject to this policy.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your information in a manner consistent with the security practices we recommend to our own clients.

How long we keep information

We keep information for as long as needed to provide services, maintain business records, and meet legal and accounting requirements. Client records are typically retained for the duration of the relationship and for a reasonable period afterward.

Your choices

  • You may contact us at any time to ask what information we hold about you, request corrections, or ask us to delete information we are not required to keep.

  • You may opt out of text messages by replying STOP.

  • You may unsubscribe from any non-essential email by using the link in the message or by contacting us.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top will show when it was last revised. Continued use of our website or services after a change means you accept the updated policy.

Contact us

Neu-Concept Technical Solutions, LLC
Saugerties, NY 12477
Phone: 845.247.5081
Email: engage@neu-concept.com